Tuesday, March 28, 2017

Reflection on conflict between physicians and administration class

On Monday, my two classmates presented on the topic of conflict between physicians and administration. I thought the class went very smoothly and I was able to take away some key points from the presentation. There actually is an issue between physicians and administration, and the center piece seems to be that the two sides don't truly know what the others do on a day to day basis. Administrators usually focus on the money side of the care and how the departments are running financially. On the other hand, physicians focus on the patients and the overall quality of care delivered by the hospital or different health care setting. This causes an obvious divide between the two because they cant truly respect the skills and hard work that they each bring in order to create a well functioning hospital. I believe one way that this problem can be solved is for physicians and administrators to possibly have lunch in a neutral setting in order for them to discuss the issues that one another are facing and how they can potentially be solved. Work can become stressful at times and competition can spark up, which is why I believe that a neutral setting would really be an efficient way for the two parties to come together to discuss things. Also, I think that these two different parties should have to take some background courses in college in order to get some basic facts about one another. This could cause the conflict to decrease because physicians and administrators because they would each know the role that they play individual as well as together as a team. Another key point that I took away from the presentation revolved around the concept of making checklists during surgery or any other medical procedure. During a Ted talk, the speaker whose name I cant quite remember, said the number of medical errors while using the checklist was significantly lower than when a checklist isn't used. This may seem simple but today's medical world revolves around specialists, who may think that they know how to do everything without taking the appropriate time to make sure everything is going smoothly. Some errors are caused by lack of attention such as poor sanitation. With a checklist, these errors can be reduced because the doctors will take more time to focus on them. Lastly, this Ted talk mentioned the idea of "pit crews" in the health care field. A pit crew is a team that works efficiently to get the race car driver in and out of the pit as fast as possible. In the health care field, the concept would work well because the specialists could all work together to get the patient healthy as fast as possible. This would allow health care quality and efficiency to increase immensely in my opinion.

1 comment:

  1. Atul Gawande's TED Talk is what you were referring to: https://youtu.be/L3QkaS249Bc

    I like how your focus is very human-centric. Indeed, many problems can be solved by people listening to each other. Napoleon once said, "Soldiers have to eat soup together for a long time before they are ready to fight."

    ReplyDelete